I Love Business English: in Honor of Valentine's Day

Pam and Jim from the Office. An example of a
successful office romance.

In honor of Valentine's Day, I've chosen an article on workplace romances to help you improve your Business English. Ahhh, the workplace romance. We all have stories of love at the office. I remember when an old boss of mine disappeared for several days in Europe immediately following an official business trip. Coincidentally, a young assistant at the office was also in Europe for those same three days!

An old friend of mine fell in love during a summer internship. She ended up leaving her husband. The man she fell in love with left his wife. They now have children and are, as far as I know, happily married. So sometimes the office romance does end happily (even when it starts out as "an affair," because one or both of the love-birds is married).

Now, let's get down to business and look at our article for today. It's called "When Cupid Visits the Office, Rules Can Cut Risks" and it is from the Wall Street Journal. We will look at an extract from the article first, with words and phrases to study highlighted in blue.

Companies by now are well-acquainted with the hazards of workplace romance. But, if recent incidents are any indicator, they still find it tricky to put a lid on office passions.

Some companies have attempted to regulate the romantic sparks that fly between co-workers, mindful of the potential legal fallout.

Still, even the best-crafted rules can't guard against workers who follow their instincts instead of consulting the employee handbook.

Inappropriate relationships can topple careers, and allegations of unwanted attention or favoritism can cost companies millions of dollars and land businesses in the headlines for all the wrong reasons…

Lawyers say companies that do lay out ground rules for dating may be able to head some lawsuits off at the pass—or at least curb corporate liability should matters end up in court.

"It's not just about warding off or fending off a claim of harassment. You also don't want to create the kind of environment or perception that that's a way to get ahead," said David S. Baffa, an employment lawyer and head of the workplace-compliance practice at Chicago law firm Seyfarth Shaw LLP.

Now let's look at the highlighted words and phrases:

(to) put a lid on – to stop; to stop something from increasing. This is often used to discuss spending. For example: Expenses are getting out of control. We need to put a lid on spending.

sparks fly / make sparks fly / when sparks fly – this refers to the reaction between two people. Here, the reference is to "romantic" sparks -- in other words, two people attracted to each other. Taylor Swift has a popular love song called "Sparks Fly" (¯Sing it: 'Cause I see sparks fly whenever you smile'¯). Also, note that the sparks flying can refer to anger between two people. For example: Doug and Marie disagree on everything. If they're both at the meeting, sparks will fly.

fallout – consequences; bad results of a situation (in this case, the "legal fallout" refers to the lawsuits or legal troubles that may happen following an unsuccessful office romance)

(to) topple – to cause to fall (in both the figurative and the literal sense: when you stack blocks on top of each other and the tower gets tall, you put one more on and the whole thing topples over).

ground rules – basic rules; rules that everybody should be know and follow (Note: I've never worked at a company that laid out the ground rules for dating. All the employee manuals I've seen are pretty boring -- how many days in advance to ask for a vacation day, insurance policies -- nothing so interesting as How to Behave if You've Fallen in Love with a Co-worker).

head something off at the pass – to stop something from happening (in this case, to stop a lawsuit from happening).

(to) curb – to reduce (This verb is also often associated with spending.Example: Money is tight. We need to curb spending).

(to) ward off – to stop something from happening; to hold something off (This phrasal verb is often associated with illness. Example: Many people at my office are sick right now. I'm doing my best to ward off illness).

(to) fend off – to stop something from happening (Note that this is very similar in meaning to "ward off").

(to) get ahead – to advance in one's career (Yes, one way to get ahead may be to become romantic partners with the right person in the organization -- but the lawyer in this article says the company should not create an atmosphere where people think that).

Y I hope you've enjoyed this Valentine's Day lesson. If so, check out More Speak English Like an American, which is full of more useful idioms and vocabulary for Business English. And office romance, too!

This Post Will Teach you Business English (and Maybe Make You More Money!)

Have you ever wondered how much a co-worker was earning? Would you like to be able to click a few buttons to find out? Some companies are now making it possible for employees to see what their co-workers are making. I can hear the office chats now ("Hey, Bill is making $200,000 a year? And he got a $25,000 bonus last year? Are you kidding?").

A Wall Street Journal article discusses this in an article entitled "Psst...This is What Your Co-worker is Paid." Let's read part of the article and then discuss the English idioms, expressions, and words of interest. Vocabulary we'll discuss is in blue.

Office workers have grown accustomed to knowing the intimate details of each other's lives—from a colleague's favorite cat video to a boss's vacation fiasco.

Now a small but growing number of private-sector firms are letting employees in on closely held company secrets: revealing details of company financials, staff performance reviews, even individual pay—and in doing so, walking a tightrope between information and TMI, or too much information.

The warts-and-all approach, most often found in startups, builds trust among workers and makes employees more aware of how their particular contribution affects the company as a whole, advocates say …

Little privacy remains in most offices, and as work becomes more collaborative, a move toward greater openness may be inevitable, even for larger firms. Companies "don't really have a choice," says Ed Lawler, director of the Center for Effective Organizations at the University of Southern California ...

But open management can be expensive and time consuming: If any worker's pay is out of line with his or her peers, the firm should be ready to even things up or explain why it's so, says Dr. Lawler. Management should also show employees how to read the company's financial and performance data, he adds.

And because workers can see information normally kept under wraps, they may weigh in on decisions, which can slow things down, company executives say.

Now let's review the vocabulary in this article:

walking a tightrope between - to deal carefully when in a sensitive situation, choosing between two things (often opposing things). "Tightrope" is a rope that acrobats cross in a circus, very carefully.

TMI - this is an acronym that stands for "too much information". It's used when someone is sharing too much personal information (also called "oversharing."). If your boss tells you the details of his date last night and later you are gossiping about him with a co-worker, you might say, "Greg was telling me all about his date with Lisa last night. She didn't leave his apartment until 3 a.m. TMI!"

warts-and-all - there are two definitions: 1) not trying to hide the bad things (this definition applies to this article; and 2) even with the problems or flaws ("I have some issues with my boss, but I love her, warts and all."). This is a very graphic expression because of the "warts" -- those are unattractive growths on one's body. If you love someone warts-and-all, you're able to ignore those unattractive growths.

out of line with - not consistent with; not at the same level as (Note: If your pay is "out of line" with your peers' pay, it's time to make an appointment with the boss!").

(to) keep under wraps - to keep secret. Example: We're going to give Susan a 20% pay increase next month, but let's keep that under wraps for now.

weigh in on - give one's opinion about. Example: Bill is making $200,000 a year. I'd like to weigh in on the decision regarding his salary increase for next year."

I hope you enjoyed this short Business English lesson. If you're looking for more Business English, please check out the book Speak Better Business English and Make More Money. You'll find over 400 useful Business English expressions in it. It's available for Kindle too!

Let's Learn Business English with some Naked Talk!

Welcome to today's Business English lesson. We'll try to keep this English lesson "PG-rated" despite the theme of nudity! Today we're going to learn 12 new English expressions and useful words, and we're going to have a lot of fun while doing it.

In the USA, there's an association for just about every cause or interest. So it was not that surprising to read about the "American Association for Nude Recreation" in the Wall Street Journal a couple of days ago. The association is for those who like to vacation with no clothes on -- or, in their lingo, to take a "nakation."

The Wall Street Journal article talks about this association's search for new corporate sponsors. The association's leadership was excited by the many recent products with the word "naked" in them -- such as Naked Pizza (and if you want a beer with that pizza, how about a Naked Lap Lager?!).

So let's sit down, take off your sweater (no need to get completely naked, unless it makes your English learning more effective!), and take a look at parts of this article. The terms we'll take a peek at highlighted in blue.

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Extract from "Nudists Seek Corporate Sponsor Looking for Greater Exposure" WSJ article*:

The nation's largest nudist association is looking for corporate sponsors, and leaders think this might be their moment in the sun. Now that the organic food movement has given the word naked a wholesome new meaning—suggesting natural and free of preservatives—the word is popping up in all kinds of product names: Naked Pizza, Bear Naked granola, the Naked Grape Chardonnay and more than one naked lager.

Since October, the group has sent about 100 query letters. They have written to the makers of "naked" products and to companies selling items their members use a lot, such as Hawaiian Tropic and BullFrog sunscreens. And they have also targeted companies they think should be interested because their advertising has gone au naturel in a fun or artful way...

"We're hoping we'll give the association greater exposure," says the association's Executive Director Jim Smock, adding a difficult to believe, "no pun intended."

The response has been skimpy. So far, he has received three letters of regret, and a case of E. & J. Gallo Winery's Naked Grape wine …

Nevertheless, the group faces a significant hurdle. Though the 82-year-old organization has made strides in gaining social acceptance and legal protections, many people still find nudism off-putting.

Wooing major brands could be a heavy lift, given the risk of backlash and the association's relatively small membership, branding experts say.

Their advice: The association should first give itself a face-lift, a sleeker website, a revamped logo and maybe a stripped-down name.

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Now let's look at some definitions:

moment in the sun - getting some attention, usually for a very short time (Note: this often refers to a person, usually not a well-known one, finally getting a little bit of attention).

(to) pop up - to appear, often unexpectedly. In this case, the word "naked" is suddenly appearing -- or popping up -- in all kinds of brand names. Obviously, marketers have realized that "naked" is a powerful selling word, at least for now.

(to) give one greater exposure - to get more attention in the media or among the public (Note: this is a pun because "exposure" has a second meaning -- the act of showing a body part, typically one that is not supposed to be shown in public!).

skimpy - small in quantity. This also has another definition, which is where the pun is here: skimpy also means lacking in fullness (when said of clothes, it means there is not enough of the clothing to fully cover the body part in question -- so a skimpy skirt, for example, might be tight and very short).

(to) face a hurdle - meet a challenge or something that blocks success

(to) make strides - to make progress

off-putting - something that causes feelings of unease, disgust, or annoyance (Note: from the phrasal verb "to put off" meaning to annoy, disgust, or repel someone)

to woo - to try to get the favor of; to attract 

heavy lift - a difficult task

give oneself a face-lift - to improve one's image or look

revamped - made newer and better; improved

stripped-down  - shorter; more simple; spare (Note: this is another pun, playing off the word "stripped" meaning naked)

If you would like to learn more business English idioms, check out the popular book & CD "Speak Business English Like an American" available from Language Success Press. It's also available in app format for iPad and iPhone under the names Speak Business English I and Speak Business English II.

*"Nudists Seek Corporate Sponsor Looking for Greater Exposure" is © 2013 by the WSJ and is reproduced here in part for educational purposes.

Study Business English with this Mini-Case Study on Starbucks

Starbucks is "rolling out" new stores
in China.

Did somebody say "coffee?" I am a huge fan of all things caffeinated -- that would be coffee, followed by tea, and let's not forgot chocolate (the darker the better and I currently working on a 90% cocoa dark chocolate bar, very delicious!). So when I opened the Wall Street Journal today and saw an article about Starbucks expanding into China, I decided to grab a cup of coffee and turn the story into a short business English lesson for this Blog's 12 official followers (thank you, loyal readers!) and the hundreds of others who visit this blog to improve their business English.

The article is entitled, "Starbucks Plays to Local Chinese Tastes." Here's the piece of the article we will expore, with the target vocabulary highlighted in blue:

After nearly 14 years of working to persuade China to buy into its foreign coffee culture, Starbucks Corp. is aiming to become more Chinese as it plans a rapid expansion in the country. Belinda Wong, president of Starbucks China, said in an interview that Starbucks aims to roll out 800 new stores in the next three years to add to its existing fleet of 700...

The company aims to capture a larger market by going more local and applying its cultural insights, Ms. Wong said. For instance, whereas kiosk-sized stores work well in the U.S., where office workers grab bacon-gouda sandwiches to go in the morning on the way to work, Starbucks has learned that Chinese consumers value space and couches on which to relax in the afternoons.

The coffee company is adding some stores that are nearly 3,800 square feet and can seat consumers who come with groups of friends and business partners. Starbucks also has discovered that Chinese tastes for coffee go only so far. It plans to introduce new Chinese-inspired flavors, building on existing favorites like red bean frappuccinos …

Businesses that have failed to grasp the local culture, importing alien models, have fallen out of favor. In September, Home Depot Inc. closed all seven of its remaining big-box stores in China after years of losses, having discovered that the do-it-yourself home improvement model doesn't work well in a do-it-for-me Chinese culture.

Now let's look at the vocabulary highlighted in blue:

(to) roll out - to introduce (often a product or service, in this case a retail store). Wow, with this "roll out," Starbucks will more than double the number of stores it has in China. And you thought there were a lot of Starbucks in Manhattan!

(to) capture a larger market - to get more customers (In this case, to get more people in China to switch to a visit from Starbucks coffee from whatever coffee house, tea house, or other place they are currently visiting).

(to) go only so far - to have limitations (In this article, it means that the Chinese customers do not have an unlimited thirst for just plain coffee. If Starbucks is going to sell them more drinks, the company needs to figure out what their tastes are and create drinks based on them -- hence the red bean frappuccion (whereas in the USA, you can get a Caramel Brulée Latte, which I am pretty sure is not on the menu at Starburcks in Shanghai!).

(to) fall out of favor - to stop being popular; to become unpopular. (In this case, they are talking about the fact that the "global strategy" is no longer as popular and effective as it used to be. With a "global strategy," companies typically treat the world as one big market and have little or no variation in products or services across the various countries).

do-it-yourself - as the word suggest "Do it Yourself!" as in, buy all the stuff you need for your home improvement project and do your own construction work -- as in, re-model your own kitchen, re-tile your own bathroom floor, or install your own new toilets. This is often abbreviated "DIY".

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To summarize this article, Starbucks is going to roughly double the size of its business in China. And instead of replicating what works in the United States, the company has figured out how to customize its offerings to suit the tastes of the Chinese consumer. That means drinks that appeal to them and their native cuisine (red bean frappuccinos, Hainan chicken and rice wrap) and plenty of space to hang around on a couch while drinking them. The company is also taking steps to attract non-coffee drinkers. Here's a closing quote from the article, in which we hear from an English teacher in China:

The company is aiming to cater to noncoffee drinkers like Cheng Xiaochen, a 27-year-old English teacher who hates coffee but occasionally meets his students and business partners at Starbucks in the afternoon. "It's a good place to meet people," said Mr. Cheng. "But the coffee is so bitter it tastes like Chinese medicine." Mr. Cheng said he sticks to mint hot chocolate and looks for other sweeter flavors.

Let's Learn Some Business English - Black Friday Special!

Black Friday is coming.  Stores hope
that you will "Shop 'til you drop!"
In other words, shop so much you
are so tired you're ready to drop (fall down
from exhaustion -- but only AFTER
you've paid for your purchases!).

Next Friday is the day after Thanksgiving. It's not just a day to digest all the turkey, stuffing, gravy, and cranberry sauce you just "pigged out on" the day before. It's also a day to go shopping (or "hit the mall" as Americans say!). In fact, it is the official start of the Christmas shopping season. The day is called "Black Friday." Why black? Some say it's because it's the day when retailers start to see a profit -- and seeing a profit is also called being "in the black" (versus "in the red" which means one is losing money).

To attract shoppers to the stores, many stores advertise "Black Friday specials." These specials are often referred to as "door busters."They are items on good sale used to attract the attention of customers (and then once the customer is in the store for their $99 LED TV or $9 toaster, the hope is that they will for more things at the store to buy).

The Wall Street Journal ran an article today about Black Friday. Let's examine a piece of this article, which is entitled "Stores Bring Black Friday to the Web." Idioms and expressions we'll discuss are highlighted.

As retailers gear up for the traditional shop-fest known as Black Friday, they are focusing on the mobs that line up outside stores and—increasingly—on the masses that shop online from home. 

Chain stores prefer impulse-purchase-prone store shoppers. Yet sales growth during the busy Thanksgiving weekend more often is coming from Internet shoppers like Melanie Cortese. Going to Woodbridge Center Mall with her mom on Black Friday was a family tradition for Ms. Cortese, a 37-year-old New Jersey mother of two. But no longer: she plans to go to bed on Thanksgiving night with a laptop nearby and wake up on Back Friday to shop online instead...

… Retailers can't turn their back on shoppers who like to go to the stores. For example, Brookstone sells technology items that need salespeople to demonstrate the products and let shoppers play with them, said Chief Executive Stephen Bebis. 

And while customers flock to the super-discounts, which for the retailers are often loss leaders, a lot of full-price selling also occurs on the day, retailers say. "It is one of our most profitable days," said, Jim Kunihiro, chief marketing officer for Sears Holdings Corp. Like many retailers seeking to get the jump on their competitors, Sears is opening for the first time on Thanksgiving Day for a first round of door busters at 8 p.m., followed by another round of special discounts at 4 a.m. Friday.

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Wow, there is lots of interesting vocabulary for us to examine:

(to) gear up - to prepare for; to get ready for

mobs - crowds of people. Note: this is a noun; there is also the popular adjective form: mobbed, as in "The mall was mobbed. We couldn't wait to get out of there!"

impulse purchase - also called an impulse buy. A purchase that was not planned beforehand, but that was made at the store right before the purchase. Note: one who makes these type of purchases is called an impulse buyer. These people are good for stores, who are good at attracting them with displays designed to tempt.

(to) turn one's back on - to not pay attention to someone; to not offer service to someone. Of course, retailers can't turn their back on shoppers who like to go to stores. Even though shopping online increases every Black Friday, 60% of sales were still made in stores, according to the Wall Street Journal article.

(to) flock to - to come in great numbers (originates from "flock," a large gathering of animals. Shall we point out that many shoppers gathered together in enclosed spaces can sometimes start behaving like animals?!).

loss leaders - goods sold at near or below cost. The retailer will not a profit on these items, but they are designed to attract customers to the store. Once in the store, the retailer hopes the customers will find additional stuff to buy.

(to) get the jump on - to start doing something before others (usually to get some kind of advantage)

door busters - the type of low-cost items that customers practically bust (break) the door of the store to get their hands on! See more details above.

Have a Happy Thanksgiving! 

Office English: What to Call the Assistant

What do you call the person in your office who provides support to the staff? In the old days, this was called the "secretary." But nowadays, most people call her (yes, usually her) an administrative assistant. Since that's a lot of syllables to get out -- even for a native speaker of English -- this is often shortened to "admin" or sometimes "assistant."

There was a great article in the New York Times recently about the role today of the admin. I'll include a link later to the article in case you want to read the whole thing. In the meantime, let's examine a few of the lines from this article in our quest to speak better Business English. The lines in blue are from the article.

Part 1:

Assistants tend to be on the front lines when a company adopts new technology, said Ray Weikal ... They can be the ones coordinating remote teams, managing their company's Web site and learning cloud-based applications.

on the front lines -  the first ones to be affected; those people closest to the real action. If this sounds like someone fighting in a war, there's a reason. The term derives from the military, with those on the frontline being the first to be involved in the fighting. On the front lines 

Part 2:

At Adecco, the staffing firm, more clients are asking for assistants with college degrees, said Joyce Russell, its president. “They want that broad-based knowledge that you pick up in college,” she said, and she has seen clients promote people who perform well in that role. But Ms. Russell added that she didn’t think a college degree was necessary to perform the job.Ms. Duncan said: “I’ll take street smarts and common sense” over a college degree in an assistant.

street smarts - the practical knowledge needed to deal with difficult situations (versus "book smarts" which is the kind of knowledge you learn in books, the stuff not always immediately applicable in the "real world." For example, you may know all about Beowulf, the Old English epic poem, but that does not mean you will be able to operate the office copier). I think of "street smarts" as being very similar to "common sense," which is also mentioned in the same sentence.

Part 3:

When it comes to job duties, where do assistants draw the line? Will they be expected to serve coffee? Pick up dry-cleaning? Boundaries are best established during the job interview, Ms. Duncan said. The relationship works best if both parties see it as a business partnership, she said, adding that there is a difference between providing a service and “being a servant.”

(to) draw the line - to set a limit; to establish a boundary. This is a very useful idiom. In business, you often do need to draw the line ... and not just if you're an admin. Let's say you're boss keeps asking you to work weekends. You might say, "I've come into the office every weekend for the past four months. It's time to draw the line." 

Do you want to learn more Business English? Check out Speak Better Business English and Make More Money, published by Language Success Press.

And here is the promised link to the complete New York Times article.

The Workplace "Whiner" - and Some Useful Business English

Back in June, this blog featured a post called, A SHORT FIELD GUIDE TO AMERICAN WORKERS (PART ONE). Read it below. This post examines another type of worker -- the workplace whiner. What's a whiner? It's someone who complains a lot. Perhaps you have one of these in your office? Hint: It's the person who is never quite satisfied. For example, let's say your company was throwing a holiday party in a very nice restaurant. The whiner would be the one to point out that the place is too noisy. Or let's say you work in an office where the refrigerator is slow to be cleaned out. The whiner is the one who goes around complaining about how dirty it is (typically without offering to clean it out himself or herself).

The Wall Street Journal ran an article recently called "What to Do With A Workplace Whiner." Let's read some of that article and then discuss the expressions and terms used (these are in bold below). Add these expressions to your business English vocabulary. They are sure to come in handy!

It's one of the diciest challenges of office politics, one that invades the cubicle farm and executive suite alike: How to deal with workplace whiners. While it's often best to walk away, that can be difficult in today's team-based workplace, where many people work closely in groups. 

Trying to stay neutral by just listening and nodding can also backfire, says Dana Brownlee, founder of Professionalism Matters, a corporate-training firm in Atlanta. "Before you know it, there's another version of the story circulating, saying you were the one saying something negative about the VP. And they're talking about you over by the Coke machine."

And it can be tough to object without seeming self-righteous. "If you approach someone about their complaining, they may take it in a completely wrong way, and then you've alienated them," says Jon Gordon, an author, consultant and founder of a Ponte Vedra Beach, Fla., training firm. It's better to try to bond with co-workers, while setting an example by not griping yourself, he says.

When Kris Whitehead joined a new employer several years ago, his colleagues' frequent work complaints "had a direct impact on my ability to sell," says the Nashua, N.H., salesman. With the economy in a slump, "I had the same secret fears" of failure being voiced by co-workers, he says. Staying upbeat "was an extremely arduous task."
-----------------------

Here we go with our vocabulary study:

dicey - risky; unpredictable. Example: Starting a business during a recession can be dicey.

office politics - the little games people in offices play to try to get ahead (get more money, get a promotion, get a better job, get more power, get better treatment, etc). 

cubicle farm - an office with cubicles (note: this term has a negative feel to it). This is often shortened to cube farm.

backfire - to bring about the opposite result of what was intended. Example: Our complaints about having the holiday party at our boss' house backfired. Instead of holding the party at a restaurant instead, the company just canceled the party.

self-righteous - always sure that one is right (and often being intolerant of others' points of view). This is definitely NOT something you want to be called!

(to) take something the wrong way - to understand or interpret something as insulting; to be offended by what someone says (often because you are not understanding it as the speaker intended). Example: Don't take this the wrong way, but I think it's time you start looking for another job.

(to) alienate - to make others hostile towards you; to push others from you by things you say or do. Example: Joe has alienated his entire staff with his bossy behavior.

(to) gripe - to complain; to whine (note: this term has been around for centuries -- it comes from the Old English term: gripan). Example: Please stop griping about working long hours. Everybody else is also working hard these days. 

in a slump - a slow period; a recession (Note: this has a second meaning -- when one is feeling down or depressed, you can say he's or she's in a slump).  

(to) stay upbeat - to remain positive. Example: Sales have been slow lately, but we're trying to stay update.

arduous - difficult; hard to achieve

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